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FAQ's
Fill in the quote form below. We'll reply on WhatsApp to let you know which photographs we need in order to value your bike.
Our main location is 10a Blandfield Road, London SW12 8BG. Our current opening hours are listed at the bottom of every page.
We also have drop off locations in Thetford and Canterbury, although dropping off at these can sometimes affect the quote, so please ask well in advance if you're considering dropping off outside of London.
Yes. Where possible we'll collect the bike from your address in person. Otherwise we use a specialist courier or an Uber to collect on our behalf, which we'll confirm during the quote process.
We'll advise which option suits your location during the quote process and quote accordingly. If you're a long way from London we'll usually recommend courier collection. Inside London, or not far outside the M25, a taxi or Uber is usually more cost-effective.
We have recently changed our specialist courier partner, which means road and gravel bikes no longer need boxing or packaging. You can hand the bike to the driver as it is.
If you're sending us a Brompton, the courier cost is slightly lower if you already have a Brompton delivery box. If you don't have one, our courier can still collect it.
We'll book the collection for a day and time of your choice, and the car usually arrives within a few minutes. You'll need to remove the front wheel, or fold the bike if it's a Brompton, and ask the driver to put the back seats down.
If a taxi is collecting, you won't need to remove the wheel.
If you're sending the bike by courier, packaging it safely for the journey is your responsibility. Ask us if you're unsure and we'll share step-by-step instructions.
Your quote is valid for 7 days from the date it is issued.
At Marcus' Bikes, we provide valuations for thousands of bikes each year based on photographs and information supplied by customers. With our experience, our valuations are almost always accurate, and we aim to honour every quote we provide.
However, all offers are subject to a final inspection of the bike upon arrival.
If we discover damage, excessive wear, corrosion, mechanical faults or other issues that were not apparent from the photographs or information provided, we reserve the right to take one of the following actions:
1. Decline to purchase the bike
If we decide not to proceed with the purchase, we will arrange for the bike to be returned to you at our expense, leaving you with no additional delivery costs.
2. Offer a revised valuation
If the bike requires additional work or its condition differs from what was originally described, we may offer a revised purchase price to reflect this.
You are under no obligation to accept the revised offer. If you choose to decline, we can arrange for the bike to be returned to you, with the return delivery cost payable by you.
Our commitment: We always aim to offer fair, accurate valuations and complete purchases at the originally agreed price. Revised offers or declined purchases are uncommon and only arise when the bike's condition differs materially from what we were led to expect.
Payment is made by instant bank transfer once we have received your bike and our mechanic has completed a satisfactory inspection. Inspections are usually completed the same day the bike arrives.
As soon as the bike arrives we'll unbox it and pass it to our mechanic for inspection. Once that's complete we'll send payment by instant bank transfer, usually the same day.
We're happy to pay upfront via PayPal using the 'For Goods & Services' option. PayPal charge 4% for this service and that cost would be at your expense. This gives you payment in advance and us buyer protection.
Upfront payment remains subject to our inspection on arrival, as set out below.
Call us, message us on WhatsApp, or send an email.
Yes. Fill out a quote form with the details of your current bike and we'll come back to you with a valuation.
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