Question 1

I want to sell my bike. How do I get a quote?

Accepted Answer

Please fill in the below quote form. We will then reply to you via Whatsapp with the details of what pictures we need to create your quote.

Question 2

Where can I bring the bike if I’d like to proceed with selling to you?

Accepted Answer

We also have drop off locations in Thetford & Canterbury (although dropping off at these can sometimes affect the quote - so please ask well in advance if considering dropping off outside of London).

Question 3

I can't get the bike to one of your drop off locations. Can you collect the bike instead?

Accepted Answer

Yes! Where possible we will collect the bike from your address in person. Alternatively we use a specialist courier or Uber’s to collect on our behalf (this will be specified during the quote process).

Question 4

How does courier or Uber collection work?

Accepted Answer

During the quote process we’ll specify on whether we’d recommend Courier taxi or Uber collection and quote accordingly. For those no where near London we’ll usually recommend courier collection. For those inside London (or not far out of the M25) it’s usually most cost affective for the Uber or taxi option.

Question 5

Courier

Accepted Answer

We have recently changed our specialist courier partner. It means road/gravel bikes no longer need boxing up or packaging. You can hand over the bike as it is to the driver.
 
If you are sending us a Brompton, the courier cost will be slightly cheaper if you already have a Brompton delivery box. However if you don’t have a box that isn’t an issue – our courier can still collect it regardless.

Question 6

Taxi/Uber

Accepted Answer

Uber collection couldn’t be any simpler! We will book the collection at a day/time of your choice - the car will usually arrive within a few minutes. All you need to do is remove the front wheel (or fold the bike if a Brompton) and get the driver to stick the back seats down.

If it’s a taxi collecting you won’t even need to take the wheel off!

Question 7

How do I safely box up my bike?

Accepted Answer

If you’re sending the bike by courier it’s your responsibility to ensure it is safely packaged for the journey. If you are unsure on how to do this please ask and we’ll share some step by step instructions.

Question 8

How will I get paid?

Accepted Answer

Bank transfer - it's an instant payment completed on receipt of the bike.

Question 9

How will I get paid if a courier is collecting the bike?

Accepted Answer

As soon as the bike arrives by courier we will immediately unbox & send payment to you by bank transfer.

Question 10

I’m sending the bike by courier, but I’d like payment upfront.

Accepted Answer

No problem! We’d also be happy to pay you by Paypal using the ‘For Goods & Services’ option. Paypal charge 4% for this service and that would be at your expense. Using this option gives your up front payment & us buyer protection.

Question 11

I have another question not answered above…

Accepted Answer

Please give us a call, Whatsapp message or email.

Question 12

Do you offer part exchange?

Accepted Answer

Yes! Please fill out a quote form with the details of your current bike - we’ll then get back to you with a valuation.

FAQ's